:: We design and develop an extensive research work in the area of non-commercial clients for phone operators. We combine research market techniques with the analysis of data bases (business intelligence). The objective of this type of project is to value the quality of new incoming clients generated through the latest marketing campaigns and to know the profile of clients leaving the company.

:: We have developed a “Permanent Observatory of the Mobile Telecommunication Market”. It implies a benchmarking analysis of the actions taken by the competitors. This is later used by our client to take tactic and strategic decisions.

:: Our company is deeply involved in the development of a new CRM system for a leading phone operator in Spain. We work in collaboration with the Information Systems Department to implement an integral and automated management system for the Customer Support Service.

:: Document Management solutions for a telecommunication Group are also part of our service portfolio. This includes the processing and security checks of all documents, such as new contracts, in relation to the Sales Department.

:: Process management procedures are developed for a telecommunication operator. They are designed considering client satisfaction levels. The model relates levels of quality perceived by clients with levels of quality stated by some process indicators.

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:: Measuring Model of "Voice of the Customer" Commercial Banking

Definition and measurement of the "Voice of the Residential Customer" in the segment of individual banking, constructed from a pool of indicators and metrics of quality perceived by the Customer (Customers' Studies of Satisfaction) and from "produced" quality from the Bank (metric objective of level of service) offered in branches, registered claims, etc).

The objective of this project is related to the integration and maximum use of information generated in scattered form by different sectors of the bank, for a cluster around of the commercial network in similar groups of branches by service and quality levels, allowing the identification of improvement opportunities and the development of selective policies for each one of the cluster thus constructed.

:: Measuring Model of the level of service in the segment of Personal Banking

Study developed for one of the 10 largest financial groups of the world with which defined the model for measuring quality of service in Personal Banking through the national branch network. Along with the design, the study included the measurement of actual levels of service offered, which allowed the assessment and the degree of introduction of predefined standards in the Bank and highlight any opportunities for improvement.

Implementation of an advanced Customer Test Center in one of the world's leading banks in technological innovation. The scope of this collaboration is focused on taking the business simulation on the launch a new mobile channel to provide services to Customers, testing from a customer's products and services, processes and promotions launched to the market for this new channel, in order to ensure pre-established quality and service levels.

Design, development and deployment of a permanent Financial Market Observatory in Personal & Corporate Banking in one of the largest banks in Latin America, whose scope is focused on monitoring the competition through an continuous analysis of "benchmarking" of the marketing actions "above and below the line", as a basis for decision making at the tactical and strategic in the different business units of the bank.

The audit (control) of accounts has been designed to complement the information obtained by the Financial Market Observatory, with the analysis of all processes and operational aspects of the banks surveyed competitors, so consistently and systematically.

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:: Design, development and implementation of a Process Management Global System . It may be connected to an existing ERP and with the possibility of laying out an automatic IT tool to connect the results of the process manager with day-to-day decision making protocols.

:: Process Simulation and 6-Sigma methodology for plant-floor management.

:: IT tools and methodology (Factorial Design of Experiments) for optimizing raw materials consumption and human resources in the manufacturing industry.

:: Reliability analysis and IT tools for maintenance management to reduce the impact of machine failure.

:: Procedures to measure and analyze production bottlenecks and deadlocks but always giving real world solutions.

:: Design, development and implementation of a Management Control System based in activities by using the ABM Modelling® tool.

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:: Brain Trust-CS is deeply involved in the design of the strategy of value for an important institution in the law and justice world in Spain. Our company is totally in charge of the redesign of the organisation structure in this institution and the definition of a management plan to carry out all the needed changes.

:: Project management responsibility in the development of Public Key Infrastructure (PKI)

:: Project management responsibility in the development and implementation of an Intranet.

:: Project management responsibility in the development and implementation of all IT needs.

:: Training in teaching skills to client’s staff

:: Design, development and implementation of a Process Management System focused on client’s needs. It includes assistance to the managerial staff for the implementation in building and real estate companies.

:: We have helped in the development of a Business Excellence Model for an important building company in the north of Spain.

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:: Brain Trust-CS plans and implements a new organisation model for one of the leading audiovisual companies in Spain. The objective in this project is to adapt our client organisation to the new market requirements.

:: We advise the Board of Directors of one of the most important groups in this sector about the planning and budgeting process. The task is to unify the interest of different companies within the group and the main shareholders.

:: Our specialised consultants are also involved in the search for synergies between two highly representative companies in this business sector. We assist the management of both companies to define the steps of the convergence process.

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