Retail
We drive sales, efficiency, and loyalty by connecting stores, digital channels, and customers to create memorable shopping experiences.
We provide a strategic, results-oriented vision, identifying and prioritizing the levers with the greatest impact on sales, margin, and commercial profitability.
We transform data into actionable decisions using advanced analytics, predictive models, and measurement systems that optimize assortment, pricing, promotions, and customer management.
We support the execution of initiatives, integrating experience design, operational processes, and technological solutions to ensure effective and scalable implementation.
Over 20 years transforming the businesses that drive the future.
Evidence-based international expansion
Using geospatial intelligence, market analysis, and predictive models, we identified the hotspots with the greatest potential for opening new flagship stores for a premium appliance brand. In two months, brand desire increased by 10%.
Improve the customer experience in real time
We implemented REM (Retail Experience Metrics) in one of the leading retail chains. It combines AI, in-store audits, and surveys to evaluate the experience and generate recommendations in real time. In the first year, we improved +9 points in NPS and +17% in sales.
Customer Flow: greater loyalty, greater satisfaction
A home retail chain was not achieving the desired commercial results in its first store in Chile. We studied customer flow, identified areas with low customer dwell time, and optimized the layout, increasing the NPS for in-store experience by 10 points.
REM: Retail Experience Metrics
Measuring and improving the customer experience to multiply revenue in retail