THE POWER OF GROWTH
We solve business challenges and enable new forms of growth with tailored consulting solutions.
Explore our capabilities to grow revenue.
Discover the industries where we make an impact.
Explore our capabilities to grow revenue.
Discover the industries where we make an impact.
Over 20 years transforming the businesses that drive the future.
Turning a local mutual insurance company into a national leader
Since 2011, we have been operating a Competitive Intelligence Unit for a leading insurance company in Spain. We translate findings into high-impact strategic decisions. Discover how they managed to position themselves as the #2 insurer in Spain.
Improve the customer experience in real time
We implemented REM (Retail Experience Metrics) in one of the leading retail chains. It combines AI, in-store audits, and surveys to evaluate the experience and generate recommendations in real time. In the first year, we improved +9 points in NPS and +17% in sales.
Hyper-personalization of retention with AI
We developed an AI agent for a major insurance company. It sends personalized recommendations for each customer and policy in real time, moving from a fixed rules model to a flexible, predictive, and intelligent one.The retention rate increased by 20%.
Evidence-based international expansion
Using geospatial intelligence, market analysis, and predictive models, we identified the hotspots with the greatest potential for opening new flagship stores for a premium appliance brand. In two months, brand desire increased by 10%.
Turn complaints into a cross-selling opportunity
At a banking and insurance company, Inbound and Outbound worked in silos. We implemented an AI Agent that analyzes all interactions and detects cross-selling opportunities. Cross-selling efficiency tripled.
Customer Flow: greater loyalty, greater satisfaction
A home retail chain was not achieving the desired commercial results in its first store in Chile. We studied customer flow, identified areas with low customer dwell time, and optimized the layout, increasing the NPS for in-store experience by 10 points.
Braintrust News.
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SPAIN
Head Office
Avda. de la Industria nº 4, Edif. 3
28108 Alcobendas, Madrid
Telephone numbers:+34 91 490 48 14/15
ARGENTINA
Libertador 1000, 8th Floor,
Vicente López, Buenos Aires
Phone: +54 911 658 31 11
CHILE

We are proud to announce that BRAINTRUST Consulting Services is now a member of Andersen Consulting.



