Success stories
Over 20 years transforming the businesses that drive the future.
Turning a local mutual insurance company into a national leader
Since 2011, we have been operating a Competitive Intelligence Unit for a leading insurance company in Spain. We translate findings into high-impact strategic decisions. Discover how they managed to position themselves as the #2 insurer in Spain.
Improve the customer experience in real time
We implemented REM (Retail Experience Metrics) in one of the leading retail chains. It combines AI, in-store audits, and surveys to evaluate the experience and generate recommendations in real time. In the first year, we improved +9 points in NPS and +17% in sales.
Hyper-personalization of retention with AI
We developed an AI agent for a major insurance company. It sends personalized recommendations for each customer and policy in real time, moving from a fixed rules model to a flexible, predictive, and intelligent one.The retention rate increased by 20%.
Evidence-based international expansion
Using geospatial intelligence, market analysis, and predictive models, we identified the hotspots with the greatest potential for opening new flagship stores for a premium appliance brand. In two months, brand desire increased by 10%.
Turn complaints into a cross-selling opportunity
At a banking and insurance company, Inbound and Outbound worked in silos. We implemented an AI Agent that analyzes all interactions and detects cross-selling opportunities. Cross-selling efficiency tripled.
Customer Flow: greater loyalty, greater satisfaction
A home retail chain was not achieving the desired commercial results in its first store in Chile. We studied customer flow, identified areas with low customer dwell time, and optimized the layout, increasing the NPS for in-store experience by 10 points.
Increase sales by understanding customers
Miles de personas compran en supermercados, pero no todas por las mismas razones. Creamos un modelo de arquetipos que revela qué mueve a cada tipo de cliente y permite activar acciones y mensajes personalizados, incrementando entre un 5 y un 15% la tasa de recompra.
Improve conversion with predictive models that understand leads
A leading LegalTech company was managing thousands of leads without knowing which ones had real potential. We developed an enrichment and predictive scoring system that analyzes each one, identifies its real value, and defines the best time and way to activate it, in order to improve conversion.
The Impact of Modeling on the Elevation Sector
In Spain, the lifting sector lacks an official market data system. This lack of visibility made it difficult to plan and assess competitive positioning. We developed a mathematical model capable of measuring the market, project its evolution, and estimate performance with rigor and consistency.
How to define a unique brand without losing the identity of each hotel
A leading hotel group neededto strengthen its position as a management group. A single-brand strategy was designed, with a strong, common identity, while maintaining the personality of each hotel. The group managed to expand into key cities such as Rome and Madrid, accelerating its growth as a hotel operator.
Maximize revenue per guest through strategic upselling
With the aim of maximizing the value of each stay and motivating the team to sell additional services, we designed and implemented a comprehensive upselling strategy. After the first year of the project, we achieved 6% growth in ancillary revenue and 80% occupancy in premium rooms.
Entering a new market with the right brand strategy
A leading group in the tourism sector had to decide how to compete in Portugal: single brand or multi-brand? Which brand had the greatest potential? Through multi-methodological analysis, the best strategic option was identified. Management was able to make an informed decision, reducing risks and maximizing success.
A Digital Portal designed to convert shipments into repeat customers
Una de las principales compañías de servicios postales y paquetería en España buscaba redefinir su Portal de Clientes para convertirlo en una palanca de fidelización. Detectamos los pain points y los tradujimos en mejoras concretas, que generaron +12 puntos de NPS en la satisfacción de usuarios del portal y -16% de reclamaciones relacionadas con las entregas.
Leading the ranking as the best banking app in the world
A través de un sistema de tracking de apps, analizamos de forma continua miles de valoraciones y comentarios dispersos entre Google Play y App Store, identificamos áreas de mejora y priorizamos acciones de alto impacto en la experiencia de usuario.
La app fue reconocida por Forrester como la mejor app de banca del mundo.
UX que impulsa el negocio: alta de clientes más rápida
Los equipos de atención gestionaban la relación con el cliente navegando entre muchas aplicaciones fragmentadas.
Para optimizar los procesos de agente y mejorar la fluidez de la interacción, diseñamos e implantamos un dashboard único que redujo el tiempo medio de atención telefónica en un 10%, mejorando la conversión y la eficiencia operativa.