Just like last week, we are offering BRAINTRUST blog readers an infographic to visualize the most relevant developments awaiting us in this new year in terms of the disciplines and subjects that are most important to our services. On this occasion, we are addressing Customer Experience, a conditionthat is nowessential for any company that truly aims to lead its market in the coming years. In this new decade that we are about to embark on, there is no excuse for not focusing our activities on CX, and as we will see in today's infographic, it is still a very attractive market that should not be overlooked: when it comes down to it, less than a third of companies have actually made this leap.
This commitment is inevitable because the data supports the positions we have always held in certain areas: an adequate customer experience generates more business both directly and through loyalty, recommendations, and brand recall. There are only advantages. The time is now, if you haven't done it before. This is what 2020 looks like:
Source of data: Forbes.
Infographic: created by the author.
Header image byAustin DistelonUnsplash.
