Jan 17, 2020 | Customer Experience
Una empresa actual puede contar con los mejores profesionales en las áreas tradicionales que aseguraban éxitos, y sin embargo quedar superada completamente por el mercado, que incluye a sus consumidores y a su competencia. Por ejemplo, puede contar con la mejor...
Jan 10, 2020 | Customer Experience
Al igual que hace una semana, proponemos a los lectores del blog de BRAINTRUST una infografía para visualizar lo más relevante que nos espera en este nuevo año en lo relativo a las disciplinas y materias de mayor calado en nuestros servicios. En esta ocasión,...
Dec 27, 2019 | Customer Experience
Antonio Machado said that "every fool confuses value with price," and we can refer to a more international reference, that of Oscar Wilde, when he stated that "a cynic is someone who knows the price of everything and the value of nothing." A recent study by the firm...
Dec 13, 2019 | Customer Experience
The pace of change in the telecommunications industry seems faster than ever today. That's why it's good to know when to call a halt and have a map of the concerns, pain points, and perspectives of the main market leaders. Otherwise...
Dec 5, 2019 | Customer Experience
Throughout 2019, which is now coming to an end, the "consumer journey," better known as the customer journey, has become increasingly complex, while new forms of content consumption have emerged and more and more traditional industries have gone digital.
