Jan 11, 2019 | Customer Experience
Una buena Experiencia de Cliente es inseparable de una experiencia de empleado acorde. Los empleados de toda empresa son parte de su primera línea de recomendación de sus propios productos y servicios, y la primera pregunta que cualquier empleados debe hacerse es:...
Dec 14, 2018 | Customer Experience
Marketing, marketing, and more marketing. Everyone does marketing, talks about marketing, or requests marketing quotes. However, we rarely stop to think about the origin of the term, which is none other than market; and in fact, the literal transcription of marketing...
Nov 23, 2018 | Customer Experience
If we insist so much on Customer Experience, it is because we are aware of the still almost infinite opportunities for improvement in this area. And that is good news, especially in times when growth is a compound verb that must be conjugated from...
Oct 26, 2018 | Customer Experience
"How likely are you to recommend this product or service to a family member or friend?" With this simple question, thousands of companies around the world make many strategic and tactical decisions to grow their businesses. It's called Net...
Sep 28, 2018 | Customer Experience
Se ha convertido en un lugar común que el consumidor actual, por la influencia de Internet y de las redes sociales, quiere las cosas aquí y ahora. Y es cierto solo en parte, porque si solo nos quedamos con ese titular fácil, tendremos una visión del cliente no solo...
