Sep 20, 2019 | Customer Experience
The next time you have a run-in or an uncomfortable situation with a customer service team, think that it may not be personal, but that the agent you are dealing with is being made to deal with the wrong software. It seems...
Feb 3, 2019 | Customer Experience
2019 is the year of the customer. With this categorical statement, those whose main mission is to investigate market evolutions and business expansion possibilities express themselves. A study conducted by Accenture and reviewed by the prestigious Customer Experience...
Jan 11, 2019 | Customer Experience
A good Customer Experience is inseparable from a commensurate employee experience. Every company's employees are part of its first line of recommendation for its own products and services, and the first question any employee should ask themselves is: "What is the customer experience?
Sep 7, 2018 | Braintrust News
September has the virtue of taking us back to childhood times, and adopting a certain "start-up" pose even though in the business world fiscal years open in January and close in December. But for some psychological connection, and also because of the...
Jun 29, 2018 | Customer Experience
Let's ask ourselves a seemingly simple question: if, thanks to new technologies, agile methodologies and the possibility of getting rid of routine tasks, an employee is better able to complete his or her work sooner, who wins? Option A: the...
