Nov 30, 2018 | Braintrust News
We live in constantly challenging environments where, in order to face the challenges that arise, it is beneficial to take note of the context in which we operate. Otherwise, it is easy to get lost in the complicated roadmap that is the growing need for...
Nov 23, 2018 | Customer Experience
If we insist so much on Customer Experience, it is because we are aware of the still almost infinite opportunities for improvement in this area. And that is good news, especially in times when growth is a compound verb that must be conjugated from...
Oct 27, 2018 | Customer Experience
José Luis Ruiz, Socio encargado de la práctica CX en España ha sido invitado a la mesa redonda sobre Customer Experience que culmina la Customer Experience Week que ha celebrado Liberty Seguros a nivel mundial. En la Mesa redonda de Madrid han participado también...
Oct 26, 2018 | Customer Experience
"How likely are you to recommend this product or service to a family member or friend?" With this simple question, thousands of companies around the world make many strategic and tactical decisions to grow their businesses. It's called Net...
Sep 28, 2018 | Customer Experience
Se ha convertido en un lugar común que el consumidor actual, por la influencia de Internet y de las redes sociales, quiere las cosas aquí y ahora. Y es cierto solo en parte, porque si solo nos quedamos con ese titular fácil, tendremos una visión del cliente no solo...
