The Customer Experience, from A to Z

The Customer Experience, from A to Z

29 signs are enough to build the world we know, and in some languages such as English (which is the case we are dealing with today), we need no more than 26. These are the letters of our alphabet, with which we build the words following a sort of chaos?
When ROI met Customer Experience

When ROI met Customer Experience

A company today can have the best professionals in the traditional areas that ensured success, and yet be completely overtaken by the market, which includes its consumers and its competition. For example, it can have the best...
"Coffee for all" in official car workshops

"Coffee for all" in official car workshops

In many sectors, companies are increasingly making efforts to adapt the experience they offer customers to their tastes and preferences. For example, in just a few years we have seen how, in order to use any banking service, users can go to...