Sep 28, 2018 | Customer Experience
It has become commonplace that today's consumer, due to the influence of the Internet and social media, wants things here and now. And it's only partly true, because if we just stick with that easy headline, we will have a view of the customer that is not only...
Mar 16, 2018 | Customer Experience
What is it about customer experience that makes us turn to it again and again? In large part, what it has is that it is a truly transformative discipline, with a suggestive power that not all companies are always prepared for....
