Mar 4, 2021 | Customer Experience
Why do the most successful and massively used brands (Google, WhatsApp,...) have no customer service (or at least we have never needed it)? It is not good to solve problems for the customer, the good thing is that the customer does not have problems. It is a question of...
Nov 27, 2020 | Customer Experience
The COVID-19 pandemic has accustomed us in less than a year to conceive of the entire future as a constant acceleration, in which if we are not in the lead car we will always be in the trailing car, with no possibility of a middle ground. We may have to...
Feb 22, 2019 | Customer Experience
Many are the questions and doubts that arise when buying a car: diesel or gasoline, is an electric or hybrid really worth it, will I be able to go downtown with this car in two years, does it make sense to own a car with the options available?
Mar 16, 2018 | Customer Experience
What is it about customer experience that makes us turn to it again and again? In large part, what it has is that it is a truly transformative discipline, with a suggestive power that not all companies are always prepared for....
