That "basic" thing called Customer Experience

That "basic" thing called Customer Experience

Creating a memorable experience, placing the customer "at the center of the experience," or generating a "customer journey" as a guiding principle for the company are phrases that are on the lips of almost any consultant worth their salt. But in addition to saying it, you have to...
Less technology, more people and processes

Less technology, more people and processes

It may have been said many times by the most qualified experts, but no amount of insistence is enough when it comes to something so crucial in the times we live in: Digital Transformation is NOT about technology, but rather about...
Seeing beyond our perceptions

Seeing beyond our perceptions

To what extent can competitive intelligence, understood as the early capture of duly categorized business indicators to stay ahead of the market, find an excellent ally in the increasingly popular artificial intelligence (AI)?