Feb 17, 2017 | Braintrust News
We start the year 2017 with the inauguration of the Brain Trust CS Youtube Channel, where we will include videos with the aim of spreading our methodologies, that you know us a little more and disseminate the events in which we participate. To begin with, we have...
Jan 24, 2017 | Customer Experience
Actions that involve employees in the decisions and design of the customer experience are very necessary, as they are the people who know them best. The article presents the case of a company that implemented a customer experience program to...
Dec 12, 2016 | Braintrust News
With the excuse of "Black Friday" we have all been a bit forced to navigate in the sea of offers that keep arriving to our email inbox and that constantly bombard us through the media. In my case, this excuse gave me...
Dec 12, 2016 | Customer Experience
"Digitalization will create 1.2 million jobs in Spain", "77% of SMEs have already started their digitalization", "The results are higher in companies that have turned to digitalization"... Are we really prepared for the maelstrom that is coming...
Nov 15, 2016 | Tourism & Leisure
The travel consumption ecosystem, formed by the phases of "dreaming, planning, booking, experiencing and sharing" forces service providers to offer products and tools that cover all the stages as a whole. Travelers demand a more efficient and effective process...
