Jan 11, 2019 | Customer Experience
Una buena Experiencia de Cliente es inseparable de una experiencia de empleado acorde. Los empleados de toda empresa son parte de su primera línea de recomendación de sus propios productos y servicios, y la primera pregunta que cualquier empleados debe hacerse es:...
Jan 4, 2019 | Braintrust News
Con motivo del XV aniversario BRAINTRUST ha realizado un evento especial y diferente, en CaixaForum Madrid, al que asistió la plantilla de su sede en España junto a algunas otras personas que han formado parte de forma especial en estos tres lustros de proyecto. La...
Dec 28, 2018 | Braintrust News
"Seas generated by a 40-knot wind are not twice as violent as those generated by a 20-knot wind; they are seventeen times more violent." The quote comes from Sebastian Junger's non-fiction novel The Perfect Storm, which was popularized...
Dec 21, 2018 | Braintrust News
Living in the midst of the maelstrom of digital transformation, and experiencing the phenomenon on a daily basis, can be an impediment when it comes to detecting the real trends that shape the development of this constant evolution. However, it is necessary to point towards those...
Dec 17, 2018 | Braintrust News
BRAINTRUST ha cumplido 15 años en este 2018, y por este motivo hemos realizado un vídeo donde damos las gracias a todos los que han confiado en nosotros en este camino. Gracias a todos los clientes y colaboradores hemos llegado hasta aquí, consolidándonos como una...
Dec 14, 2018 | Customer Experience
Marketing, marketing, and more marketing. Everyone does marketing, talks about marketing, or requests marketing quotes. However, we rarely stop to think about the origin of the term, which is none other than market; and in fact, the literal transcription of marketing...
Dec 7, 2018 | Braintrust News
The scenario facing many executives around the world is something to bear in mind: traditional business models are no longer viable or are about to be disrupted, the market demands unprecedented agility, and technology is being created at an ever-increasing pace...
Nov 30, 2018 | Braintrust News
We live in constantly challenging environments where, in order to face the challenges that arise, it is beneficial to take note of the context in which we operate. Otherwise, it is easy to get lost in the complicated roadmap that is the growing need for...
Nov 23, 2018 | Customer Experience
If we insist so much on Customer Experience, it is because we are aware of the still almost infinite opportunities for improvement in this area. And that is good news, especially in times when growth is a compound verb that must be conjugated from...
Nov 16, 2018 | Braintrust News
La pervivencia del binomio “Transformación Digital” no es fruto de casualidades o de una moda que haya hecho fortuna. Se trata de una expresión en permanente tendencia en entornos profesionales desde hace al menos cuatro años, y no es para menos si tenemos en cuenta...
