The 12 Golden Rules of the New Customer Experience

The 12 Golden Rules of the New Customer Experience

Decir que la pandemia COVID-19 ha puesto todo patas arriba es prácticamente una obviedad. Lo que no resulta tan obvio es que, a la par que la crisis sanitaria y la debacle económica con la que lidiaremos los próximos años (si no lustros), también se ha producido una...
The five business "epiphanies" of the COVID era

The five business "epiphanies" of the COVID era

Last week, this page addressed the quantification of the digital acceleration that the coronavirus pandemic has caused in companies. In a context of rapid change, it is also reasonable to assume that there has been a radical alteration in...