Nov 26, 2019 | Braintrust News, Customer Experience.
Premium vehicle brands are the most valued among consumers, but beware: their official service is the one that least meets customer expectations. And at a time of transformation for the entire sector due to the impact of the digital society, the change...
Nov 22, 2019 | Customer Experience
When we associate interaction between machines and human beings, it is inevitable that some mythical titles of cinematography come to mind, such as Blade Runner. A 1982 classic, which took on a new life with the sequel released in 2017, with a trailer whose...
Oct 4, 2019 | Customer Experience
"For the one who believes, no explanation is necessary. For the non-believer, all explanations are unnecessary. Perhaps few expressions like that of the Austrian novelist, poet and playwright Franz Werfel are capable of putting in their place all sales, marketing, marketing policies,...
Sep 20, 2019 | Customer Experience
The next time you have a run-in or an uncomfortable situation with a customer service team, think that it may not be personal, but that the agent you are dealing with is being made to deal with the wrong software. It seems...
Aug 23, 2019 | Customer Experience
In Spanish, we are not exactly lacking in expressions that allude to the importance of walking a path. From Antonio Machado's "caminante no hay camino, se hace camino al andar", to more complex and spiritual formulations such as St. Augustine's: "It is...
