Experience Notes: five antidotes to disruption

Experience Notes: five antidotes to disruption

2019 is the year of the customer. With this categorical statement, those whose main mission is to investigate market developments and the possibilities for business expansion express themselves with this categorical statement. A study carried out by Accenture and reviewed by the prestigious Customer Experience...
The three phases of the perfect digital storm

The three phases of the perfect digital storm

«Los mares generados por un viento de 40 nudos no son el doble de violencia que los de un viento de 20 nudos, son diecisiete veces más violentos». La cita procede de la novela de no ficción The Perfect Storm (La Tormenta Perfecta), de Sebastian Junger, y popularizada...