If you want to be competitive, cooperate.

If you want to be competitive, cooperate.

Change is the only constant, Schopenhauer declared. And to ignore it is tantamount to refusing to see reality. It does not seem logical that the theoretical frameworks used to explain economic reality can remain untouchable for several decades. No...
And your customer experience, is it real or fake?

And your customer experience, is it real or fake?

Es bastante probable que hoy en día cualquier empresa de relativa importancia a la que se le pregunte por su trato con el cliente, responda con alguna variante de «el cliente es lo más importante para nosotros y por eso lo situamos en el centro de nuestra...