Mar 16, 2018 | Customer Experience
What is it about customer experience that makes us turn to it again and again? In large part, what it has is that it is a truly transformative discipline, with a suggestive power that not all companies are always prepared for....
Mar 13, 2018 | Braintrust News
El próximo Jueves día 15 de marzo tendrá lugar, desde el Instituto de Empresa de Madrid, el webinar «La Experiencia del cliente como elemento clave para la diferenciación competitiva de las empresas. Retos del 2018». «Te invitamos a explorar las nuevas tendencias en...
Mar 2, 2018 | Customer Experience
More and more companies are beginning to visualize the importance of having a good "employee experience" policy, as a sine qua non condition to be a reference in strategic matters such as providing the company with the best customer experience,...
Feb 19, 2018 | Customer Experience
It seems clear that the automotive sector is in a race to connect customers to brands through increasingly differentiated experiences. In this line, Toyota Spain has just carried out a pilot project aimed at finding out how the...
