Nov 13, 2020 | Braintrust News
Last week, this page dealt with the quantification of the digital acceleration that the coronavirus pandemic has caused in companies. In a context of accelerating change, it can also be assumed that there has been a radical alteration of the...
Sep 25, 2020 | Customer Experience
"To live man must act; to act, he must make decisions; to make decisions, he must define a code of values; to define a code of values he must know what he is and where he is." The quote that accompanies us on this occasion is from the writer and philosopher...
Nov 8, 2019 | Braintrust News
Accustomed as we are to constantly turning to research papers on in-vogue disciplines such as Customer Experience, competitive intelligence or digital transformation, we often find ourselves in the middle of crossfire: on the one hand, a...
Sep 20, 2019 | Customer Experience
The next time you have a run-in or an uncomfortable situation with a customer service team, think that it may not be personal, but that the agent you are dealing with is being made to deal with the wrong software. It seems...
Jul 26, 2019 | Braintrust News
American writer and lecturer Helen Keller is credited with the quote that "no pessimist has ever discovered the secret of the stars, or sailed into an undiscovered land, or opened a new hope in the human heart." If we are...
