Dec 13, 2019 | Customer Experience
The pace of change in the telecommunications industry seems faster than ever today. That's why it's good to know when to call a halt and have a map of the concerns, pain points, and perspectives of the main market leaders. Otherwise...
Nov 22, 2019 | Customer Experience
When we associate interaction between machines and humans, it is inevitable that some legendary films come to mind, such as Blade Runner. A classic from 1982, it was given a new lease of life with the sequel released in 2017, with a trailer whose...
Oct 11, 2019 | Braintrust News
What is leadership? This is one of the questions that regularly comes to mind for thousands of professionals around the world when they have to face challenges and rely on a team to achieve their goals. There are perhaps as many definitions of leadership as there are authors...
Aug 30, 2019 | Braintrust News
"I don't ask why patients lie, I just assume they do." It's one of the most recognizable quotes from one of the icons of medical science brought to the small screen: Dr. Gregory House. An entertainment series, yes, but one that was based largely...
Aug 23, 2019 | Customer Experience
In Spanish, we are not exactly lacking in expressions that allude to the importance of following a path. From Antonio Machado's "walker, there is no path, the path is made by walking" to more complex and spiritual formulations such as that of Saint Augustine: "It is...
