Sep 28, 2018 | Experiencia de Cliente
It has become commonplace that today's consumer, due to the influence of the Internet and social media, wants things here and now. And that is only partly true, because if we just stick with that easy headline, we will have a view of the customer that is not only...
Mar 16, 2018 | Experiencia de Cliente
What is it about customer experience that makes us turn to it again and again? In large part, it is that it is a truly transformative discipline, with a power of suggestion that not all companies are always ready for....
