Oct 16, 2020 | Braintrust News, Competitive Intelligence
Since the outbreak of the COVID-19 pandemic, thousands of pages have been written about the boost to the digital economy from the need to adopt the measures of the "new normal". It is seen as a singular occasion that allows the continuity of the...
Feb 26, 2020 | Braintrust News
Decía el escritor inglés Arthur C. Clarke que «cualquier tecnología suficientemente avanzada es indistinguible de la magia». Sea una frase más o menos certera, es seguro que no anda lejos de uno de los hitos que cada año se espera con más devoción en el mundo de la...
Jan 31, 2020 | Braintrust News
Scientist Albert Einstein is credited with the quote that "setting an example is not the main way to influence others; it is the only way". When it comes to keeping up to date with the latest trends that make up the "state of the art" of the business, it is important to...
Sep 20, 2019 | Customer Experience
The next time you have a run-in or an uncomfortable situation with a customer service team, think that it may not be personal, but that the agent you are dealing with is being made to deal with the wrong software. It seems...
May 31, 2019 | Braintrust News
"Why does this magnificent scientific technology, which saves work and makes our lives easier, bring us so little happiness? The answer is simply this: because we have not yet learned to use it wisely". We could well use this reflection, attributed to the one who...
