Oct 4, 2019 | Customer Experience
"For the one who believes, no explanation is necessary. For the non-believer, all explanations are unnecessary. Perhaps few expressions like that of the Austrian novelist, poet and playwright Franz Werfel are capable of putting in their place all sales, marketing, marketing policies,...
Oct 3, 2019 | Braintrust News, Customer Experience.
Last week we had the opportunity to organise, together with MarketingDirecto.comun, a breakfast with #customerexperience managers from the automotive sector, where we shared data on the perception of the experience in different sectors....
Oct 1, 2019 | Tourism & Leisure
Continuing sustainable growth, customizing the proposal to each traveler and addressing the challenges of today's tourism are the three major challenges facing the group. In a context in which global economic growth is expected to continue for the next five years, the...
Sep 27, 2019 | Braintrust News
If there is one thing that can block the life of a company, it is not having clarity about when and how certain decisions are to be made. This is not surprising, because decision making is so critical that it can be somewhat contradictory. For example, sir...
Sep 20, 2019 | Customer Experience
The next time you have a run-in or an uncomfortable situation with a customer service team, think that it may not be personal, but that the agent you are dealing with is being made to deal with the wrong software. It seems...
