The Customer Experience, from A to Z

The Customer Experience, from A to Z

29 signs are enough to build the world we know, and in some languages such as English (which is the case we are dealing with today), we need no more than 26. These are the letters of our alphabet, with which we build the words following a sort of chaos?
Less technology, more people and processes

Less technology, more people and processes

It may have already been said many times by the most qualified experts, but all insistence is too little when it comes to something so crucial in the times we live in: Digital Transformation is NOT a technological issue, but rather a matter of...