The five business "epiphanies" of the COVID Era

The five business "epiphanies" of the COVID Era

Last week, this page dealt with the quantification of the digital acceleration that the coronavirus pandemic has caused in companies. In a context of accelerating change, it can also be assumed that there has been a radical alteration of the...
Hotels score well in health safety against COVID

Hotels score well in health safety against COVID

After having revealed in its last wave of the Tourism Barometer that Spanish destinations offered a high level of health security for travelers (7.7), Braintrust has carried out a new analysis of the level of security perceived by travelers in two other destinations in the...
Figures for successfully embarking on the new normal

Figures for successfully embarking on the new normal

When going through a situation as exceptional as the one we are going through this year 2020, it is just as important to keep calm when it comes to stress management as it is to know how to step on the accelerator where it belongs. And in the design of a world that seeks to live in harmony with the...
The 12 golden rules for teleworking to perfection

The 12 golden rules for teleworking to perfection

No deberíamos haber tenido que atravesar una pandemia para asegurar algo tan de sentido común como que el teletrabajo ha llegado para quedarse. El término de trabajo «desde los hogares» podemos encontrarlo en la que para muchos es una obra premonitoria de Alvin...
The opportunity to improve our tourism model

The opportunity to improve our tourism model

In these days of frenetic political activity in Spain, the media and social networks are echoing the opinions of some members of the government about our Spanish model and their aversion to the tourism sector in our country, although what they do not know is the...
Customer Experience, from A to Z

Customer Experience, from A to Z

With 29 signs it is enough for us to build the world we know, and in some languages such as English (which is the case we are dealing with today), we need no more than 26. These are the letters of our alphabet, with which we build words following a sort of chaos...