Nov 13, 2020 | Braintrust News
Last week this page looked at quantifying the digital acceleration that the coronavirus pandemic has caused in business. In a context of accelerating change, it can also be assumed that there has been a radical alteration in the way companies...
Sep 25, 2020 | Experiencia de Cliente
"To live, man must act; to act, he must make decisions; to make decisions, he must define a code of values; to define a code of values, he must know what it is and where it is". The quote that accompanies us on this occasion is from the writer and philosopher...
Nov 8, 2019 | Braintrust News
Accustomed as we are to constantly turning to research works on fashionable disciplines such as Customer Experience, competitive intelligence or digital transformation, we often find ourselves in the middle of a crossfire: on the one hand, an increasing number of...
Sep 20, 2019 | Experiencia de Cliente
The next time you have a run-in or an uncomfortable situation with a customer service team, think that maybe it's not personal, but that the agent you're dealing with is being made to deal with the wrong software. It seems...
Jul 26, 2019 | Braintrust News
Se atribuye a la escritora y conferenciante estadounidense Helen Keller la cita de que «ningún pesimista ha descubierto nunca el secreto de las estrellas, o navegado hacia una tierra sin descubrir, o abierto una nueva esperanza en el corazón humano». Si estamos...
