OUR BLOGS
BRAINTRUST NEWS
BRAINTRUST news. Latest news about markets and projects in which we are involved, as well as all the operations and recognitions that we see fit to transfer to this page.
CUSTOMER EXPERIENCE
News, opinion articles, trends and a summary of our experience implementing Customer Experience Management and Digital Transformation projects.
IA - TRANSFORM. DIGITAL & STRATEGY
News, opinion articles, trends and a summary of our experience in AI, Strategy and Digital Transformation projects.
COMPETITIVE INTELLIGENCE
Articles about "competitive intelligence", what is it for and what are the benefits of knowing and analyzing what our competition is doing in a certain sector.
TOURISM & LEISURE
News, opinion articles, latest trends and studies on the Tourism and Leisure sector in Spain. News about the sector, according to Braintrust's "Leisure Barometer".
Spaniards lose their fear of traveling, but remain cautious until full vaccination
More conscious business travel takes flight, growing rapidly over the next 2 years, but may not recover until 2025
Business travel, responsible for 20% of industry travel, may not recover to pre-COVID levels until 2025, in the face of a wave of green awareness from governments, corporations and travelers pursuing the goals of Agenda 2030.
Spanish travelers will once again save the tourist season
Best customer service: No customer service
Travel agencies: from agony to life
BRAINTRUST incorporates new hotel and leisure director
The importance of the formation of the tourism value chain
Travel agencies will emerge stronger from the crisis if they adapt to it
Travel agencies reinvent themselves and emerge stronger from the crisis
A unique opportunity for travel agencies
CEAV and BRAINTRUST announce their collaboration agreement
Coronavirus changes foreign tourists' preferences in Spain
The eight types of questions your customer needs
The 12 golden rules of the New Customer Experience
The five business "epiphanies" of the COVID Era
Hotels score well in health safety against COVID
Figures for successfully embarking on the new normal
The 12 golden rules for teleworking to perfection
The opportunity to improve our tourism model
If you want to speak marketing, use the Customer Experience accent.
